Frequently Asked Questions

Stay Calm: Try to stay calm and take deep breaths to manage intense emotions.

Reach Out Immediately: Contact your counselor, a trusted friend, or family member for support. If you need immediate help:

• Suicide Hotline: Call 1-800-273-TALK (1-800-273-8255) to speak with trained counselors who can provide support and resources.
• Crisis Text Line: Text HOME to 741741 to connect with a crisis counselor via text message.

Safety First: If you or someone else is in immediate danger, call 911 or go to the nearest emergency room.

South Strand Medical Center & Behavioral Health

5050 Highway 17 Byp S, 

Myrtle Beach, SC 29588

Tel: 843-839-1000

Yes, we see children, adults, couples, and families. For children under 12, we encourage you to contact us to discuss your particular needs to determine if we can accommodate.  

ATC is currently not in-network with any insurance providers and operates as an out-of-network provider and self-pay practice. Nevertheless, ATC offers a superbill to clients who are receiving counseling services, which may be used for seeking insurance reimbursement. Clients are responsible for confirming whether their insurance plan allows for out-of-network reimbursements.

Assure Therapy Center LLC operates Monday-Thursday between 9:00am and 6:00pm. We are closed Friday-Sunday. At the providers discretion appointments may be scheduled outside of the normal hours. 

Assure Therapy Center provides various communication methods such as telephone, text message, email, and SimplePractice secure messaging. Please be aware that text messaging is not encrypted; hence, clients are advised to utilize SimplePractice secure messaging by downloading the SimplePractice client app onto their mobile phones.

The frequency of therapy sessions can vary based on individual needs and treatment goals. Typically, clients start with weekly sessions to build rapport and make progress. As they improve, sessions may be reduced to bi-weekly or monthly. Some clients benefit from more frequent sessions during crises or intensive treatment periods, while others may attend less often for ongoing support and maintenance. Your therapist will work with you to determine the best schedule tailored to your specific needs.

 Therapy sessions typically last 52 to 60 minutes, depending on the specific needs and treatment plan of the client. 

The therapist has expertise in treating a range of conditions, including anxiety, depression, PTSD, ADHD, trauma, and more. Specializations are detailed on our website under the "About Assure Therapy" and "Provider" sections. 

Your information is kept confidential and protected under HIPAA regulations. However, for clients involved in legal matters, confidentiality is limited as some information may need to be shared with legal parties or court systems.  A court-order or a client requested Release of Information to a legal professional must be obtained before the provider releases any information. 

Assure Therapy Center mandates that a debit or credit card be kept on file at all times due to our cancellation and no-show policy. Please note that our system encrypts all payment information, and the only identifying details visible to us are the last four digits of the card.

Assure Therapy Center accepts payments via debit card, credit card, and cash. Kindly be advised that for cash payments, the exact amount is required as the center does not maintain a cash reserve.

Assure Therapy Center maintains the following cancellation policies:

Counseling: A 24-hour notice is required for cancellations. Cancellations made less than 24 hours in advance will result in a $120 fee.

Our cancellation policy is designed to ensure that we can offer your appointment time to another client on our waiting list. Prompt cancellations enable us to deliver the highest quality of care and serve as many clients as possible.

Appointments can be scheduled by calling our office or filling out the contact form on our website.  Note, evaluations require full fees to be paid before an appointment is scheduled.

A release of information form is a document that grants permission for confidential information about a client to be shared with specified individuals or entities. This form allows the mental health provider to disclose certain details from the client's therapy sessions, assessments, or treatment records to designated third parties, such as other healthcare providers, insurance companies, legal professionals, or family members. It ensures that information is shared only with the client's explicit consent and within the boundaries specified on the form.

Certainly. You may request your mental health records from our office. Under HIPAA regulations, with a written request, we must grant you access to your records within 30 days of your request. Should we be unable to meet this deadline, HIPAA requires that we issue a letter stating when the records will be available. It's important to note that psychotherapy notes are not required by HIPAA to be produced or part of these records. For any inquiries or to make a request, please reach out to our office.